Frequently Asked Questions
Find answers to common questions about your ShopHQ experience
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status in the 'My Account' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can request a change or cancellation within 60 minutes of purchase by contacting support.
Do you offer international shipping?
Yes, ShopHQ ships to over 50 countries worldwide. Shipping rates and delivery times vary by location.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure a secure shopping environment.
What should I do if I receive a damaged item?
Please contact our support team immediately with a photo of the damage, and we will arrange a replacement or refund at no extra cost.